Return & Refund

Warranty and Returns

At, customer satisfaction is always our top priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check before buying. If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issues with your order!

Online Returns Policy

We appreciate our entire cashmere products around the globe for purchasing with us! With limited exceptions, we do not provide pre-paid return labels; you are responsible for covering shipping costs to return.

  • Items must be sent back within 45 days of the delivery date.
  • Items must be unused and have the original packaging attached.
  • We are not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • Returns are processed within 5-7 business days after your item(s) are delivered to us.
  • Damaged, defective, or incorrect items must be reported within 7 days of delivery.


Your order will ship via USPS, FedEx, UPS, or other carriers. In most cases, your order will be delivered within seven (7) to fourteen (14) days. We are not responsible for delays in making delivery or failure to make delivery due to causes beyond our control including, but not limited to, acts of regulations of any governmental authority, fire, work stoppages or slowdowns, accident, flood, war, national emergency, acts of God, public disorder, transportation shortages or delays, and shortages of fuel or materials.

45 Day Satisfaction Guaranteed Return Policy

When you purchase a product from, the first 45 days are considered as a bona fide cashmere products evaluation for a prospective user, if you are unsatisfied with your purchase from for any reason, you have 45 days from the date you received the Product to request a full refund. You should return any Product (as defined below) purchased on cashmere products in accordance with the terms below, excluding the purchase or renewal of any paid services, which are subject to our Terms of Use & Conditions.

Terms of Use & Conditions‘s Responsibility:

  • If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
  • Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when is responsible for shipping the wrong item.

2.Customer’s responsibility

  • Incorrect orderIf the customer has ordered an incorrect product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.
  • Unwanted item

If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 45 days of receiving the product for a partial refund of the product cost.

Still, have questions about your return? Contact customer service at


There is typically a delay between the time your returned package is delivered by the carrier/scanned into our system and the time the contents are verified by our warehouse and your refund is processed. If all return instructions are followed (see “To qualify for a 45 Day Satisfaction Guarantee Refund”) and a refund is due, please expect up to four (4) weeks after your package is delivered to our warehouse to allow us time to receive, inspect, and verify your return and complete your refund request. In most cases, however, your refund will be processed in less time.


Satisfaction Guarantee

Your satisfaction is our priority!If you are dissatisfied with your order, please contact us within 45 days of receiving the product to request a return. Our Customer Service team will provide you with an RMA form and our return address. All return shipping fees are at customers’ own expense.

Additional notes about Warranty

All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form. Returned items without RMA form will not be accepted.All returned items must be in brand new condition, unused, come with original packaging.If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.

Compensation time-frame

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.After this time, the refund time-frame is as below:Paypal account refunds: Up to 48 hours;

Please contact our Contact Us for further help. We will do our very best to help you and reply to all messages within 48 hours.